Terms & Conditions
TERMS & CONDITIONS
This website is operated by Charlotte & Sophie Vancouver. Throughout the website, the terms “we,” “us,” and “our” refer to Charlotte & Sophie Vancouver.
Charlotte & Sophie Vancouver provides this website, including the information, products, tools, and services available through it, subject to your acceptance of these Terms & Conditions and the other policies published on our website.
GENERAL USE OF THE WEBSITE
By visiting our website and/or purchasing products from us, you use our services and agree to be bound by these Terms & Conditions, together with any additional policies referenced or made available on our website.
These Terms apply to all users of the website, including visitors and customers.
Please read these Terms carefully before accessing or using our website. By accessing our website or placing an order, you agree to these Terms & Conditions.
ARTICLE 1 – DEFINITIONS
Customer:
An individual who visits our website or purchases products from Charlotte & Sophie Vancouver.
Store:
Charlotte & Sophie Vancouver.
Agreement:
The purchase agreement created between the customer and Charlotte & Sophie Vancouver when an order is successfully placed and accepted.
Product:
Any item offered for sale through our online store.
Services:
The website, products, customer services, and other services provided by Charlotte & Sophie Vancouver.
ARTICLE 2 – STORE INFORMATION
Store Name:
Charlotte & Sophie Vancouver
Customer Support:
support@charlotteandsophie.com
For questions regarding an order, product, return, delivery, or these Terms & Conditions, please contact us using the email address above.
ARTICLE 3 – APPLICABILITY
These Terms & Conditions apply to purchases, offers, orders, and agreements made through Charlotte & Sophie Vancouver.
By placing an order through our website, you acknowledge that you have read and agreed to these Terms & Conditions and the applicable policies available on our website.
ARTICLE 4 – PRODUCTS & OFFERS
We make reasonable efforts to provide accurate descriptions, photographs, sizing information, colours, materials, prices, and other information regarding the products offered through our website.
Product photographs are intended to represent our products as accurately as reasonably possible.
However, colours and appearance may vary slightly due to screen settings, lighting, photography, manufacturing, or other factors.
Obvious pricing errors, typographical errors, or other clear mistakes displayed on the website may be corrected where permitted by applicable law.
Product availability may change without prior notice.
ARTICLE 5 – ORDERS & AGREEMENT
When you complete checkout and submit an order, you are making an offer to purchase the selected products.
You may receive an order confirmation acknowledging that your order has been received.
We reserve the right to decline or cancel an order where reasonably necessary, including in cases involving:
• Product unavailability
• Incorrect pricing
• Payment problems
• Suspected fraudulent activity
• Incorrect customer information
• Other legitimate business or legal reasons
If payment has already been collected for an order that we subsequently cancel, any amount owed back to you will be refunded to the applicable payment method.
ARTICLE 6 – RETURNS
Eligible products may be returned in accordance with our Return & Refund Policy.
Our standard return request period is 30 days after receiving your order, subject to the eligibility requirements and exclusions described in our Return & Refund Policy.
Customers should contact us before returning a product so that we can provide the appropriate return instructions.
Email:
support@charlotteandsophie.com
ARTICLE 7 – RETURN SHIPPING COSTS
Unless an item arrives damaged, defective, incorrect, or otherwise qualifies for a different remedy under our policies or applicable law, customers are generally responsible for applicable return shipping costs.
The applicable return destination and instructions will be provided by our customer support team.
Please review our Return & Refund Policy for complete information before returning a product.
ARTICLE 8 – NON-RETURNABLE PRODUCTS
Certain products may not qualify for return where permitted by applicable law.
These may include:
• Personalized or customized products
• Certain hygiene-sensitive products after opening or use
• Products specifically identified as non-returnable before purchase
These exclusions do not limit any rights that cannot legally be excluded, including applicable rights relating to damaged, defective, or incorrect products.
ARTICLE 9 – PRICING & PAYMENT
Prices are displayed on our website in the currency indicated during your shopping experience or checkout.
Applicable taxes, shipping charges, duties, or other fees will be displayed or handled where required and applicable.
We reserve the right to change product prices and promotions at any time.
Price changes will not retroactively change the price of an already accepted order, except where otherwise permitted or required by applicable law.
ARTICLE 10 – SHIPPING & DELIVERY
Orders are processed and delivered according to the estimated timeframes provided in our Shipping & Delivery Policy.
Delivery times displayed on our website are estimates and are not guaranteed.
Delivery may occasionally be affected by carrier delays, customs processing, severe weather, seasonal demand, incorrect customer information, or other circumstances outside our reasonable control.
Once your order has shipped, tracking information will be provided when available.
Please review our Shipping & Delivery Policy for additional information.
ARTICLE 11 – DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at:
support@charlotteandsophie.com
Please provide your order number, a description of the issue, and clear photographs or other supporting information where appropriate.
We will review the issue and provide an appropriate solution in accordance with our policies and applicable law.
ARTICLE 12 – CUSTOMER INFORMATION
Customers are responsible for providing complete and accurate information when placing an order, including:
• Full name
• Email address
• Billing information
• Shipping address
• Apartment or unit number where applicable
• City
• Province or territory
• Postal code
• Other information reasonably required to process the order
If you discover an error after placing an order, please contact us as soon as possible.
Once fulfillment or shipping has begun, we may no longer be able to modify the order or delivery address.
ARTICLE 13 – COMPLAINTS & CUSTOMER SERVICE
If you experience a problem with an order, product, delivery, or our service, please contact our customer support team.
Please include your order number and a clear description of the issue so that we can investigate your request.
We will make reasonable efforts to respond and provide an appropriate solution.
ARTICLE 14 – INTELLECTUAL PROPERTY
Unless otherwise stated, original branding, written content, graphics, logos, designs, and other materials belonging to Charlotte & Sophie Vancouver may not be copied, reproduced, distributed, or commercially exploited without permission.
Third-party trademarks and intellectual property remain the property of their respective owners.
ARTICLE 15 – LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Charlotte & Sophie Vancouver will not be responsible for indirect, incidental, special, or consequential losses resulting from use of our website or services.
Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by applicable law.
ARTICLE 16 – CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices, policies, or applicable legal requirements.
The latest version will be made available on our website.
ARTICLE 17 – APPLICABLE LAW
These Terms & Conditions are subject to applicable Canadian laws and regulations.
Nothing in these Terms is intended to restrict any mandatory rights or protections available to customers under applicable federal or provincial consumer protection laws.
If you have a dispute or concern, we encourage you to contact our customer service team first so that we can attempt to resolve the matter.
ARTICLE 18 – CONTACT INFORMATION
For questions regarding these Terms & Conditions, please contact:
Charlotte & Sophie Vancouver
Email: support@charlotteandsophie.com