Privacy Policy
PRIVACY POLICY
This Privacy Policy describes how Charlotte & Sophie Vancouver (“we,” “us,” or “our”) collects, uses, stores, and discloses your personal information when you visit our website, purchase our products, use our services, or otherwise interact with us (collectively, the “Services”).
By accessing or using our Services, you acknowledge this Privacy Policy.
1. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, technologies, or applicable legal and regulatory requirements.
When changes are made, we may update the “Last Updated” date displayed with this Privacy Policy.
2. PERSONAL INFORMATION WE COLLECT
The types of personal information we collect depend on how you interact with our Services.
A. Information You Provide Directly
We may collect information that you provide directly to us, including:
• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order information
• Payment-related information
• Account information, where applicable
• Customer service communications
• Information you provide when contacting us
B. Information Collected Automatically
When you visit or interact with our website, certain information may be collected automatically, including:
• IP address
• Device information
• Browser type
• Operating system
• Website activity and interactions
• Pages and products viewed
• Referring website or source
• Cookie and analytics information
C. Information From Third Parties
We may also receive information from third parties that help us operate our business, including:
• Payment processors
• Shipping and fulfillment providers
• E-commerce platforms such as Shopify
• Analytics providers
• Advertising and marketing partners
• Fraud prevention and security providers
3. HOW WE USE YOUR INFORMATION
We may use personal information to:
• Process and fulfill orders
• Process payments and refunds
• Arrange shipping and delivery
• Provide order confirmations and tracking updates
• Communicate with you about your order
• Provide customer service
• Maintain and improve our website and Services
• Personalize your shopping experience where permitted
• Detect and prevent fraud, misuse, or security incidents
• Measure website and marketing performance
• Provide marketing and advertising where permitted
• Comply with applicable legal and regulatory obligations
• Protect our rights and the rights of our customers
4. CONSENT
Where required under applicable Canadian privacy laws, we obtain consent for the collection, use, or disclosure of personal information.
The form of consent may depend on the nature and sensitivity of the information and the circumstances in which it is collected.
Where permitted by applicable law, you may withdraw your consent to certain uses of your personal information by contacting us. Withdrawal of consent may affect our ability to provide certain Services where the information is necessary to fulfill your request or order.
5. COOKIES AND SIMILAR TECHNOLOGIES
We may use cookies and similar technologies to operate and improve our website, remember preferences, understand how visitors interact with our Services, and support analytics and advertising.
Depending on applicable law, you may have choices regarding certain cookies and tracking technologies.
You may also manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
6. HOW WE SHARE PERSONAL INFORMATION
We may share personal information with third parties where reasonably necessary to operate our business and provide our Services.
These third parties may include:
• Payment processors
• Shipping and fulfillment partners
• E-commerce and technology providers
• Customer service providers
• Analytics providers
• Advertising and marketing partners
• Fraud prevention and security providers
• Professional advisers
• Government authorities or law enforcement where legally required
We may also disclose information in connection with a business transaction, such as a merger, acquisition, restructuring, financing, or sale of business assets.
We do not disclose personal information except as described in this Privacy Policy, as necessary to provide our Services, or where otherwise permitted or required by applicable law.
7. MARKETING COMMUNICATIONS
Where permitted by applicable Canadian law and where any required consent has been obtained, we may use your contact information to send promotional communications regarding products, offers, or updates from Charlotte & Sophie Vancouver.
You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the email.
You may continue to receive non-promotional communications that are necessary for your orders, payments, account, shipping, returns, or customer service requests.
8. YOUR PRIVACY RIGHTS
Depending on where you live and the applicable Canadian federal or provincial privacy laws, you may have certain rights regarding your personal information.
These rights may include the ability to:
• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information where applicable
• Obtain information about how your personal information is used or disclosed
• Withdraw consent where applicable
• Opt out of certain marketing communications
• Exercise other privacy rights available under applicable law
Certain rights may be subject to legal exceptions or limitations.
To submit a privacy request, contact us at:
support@charlotteandsophie.com
We may need to verify your identity before processing certain requests.
9. DATA RETENTION
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our Services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
When personal information is no longer reasonably required, we may delete or anonymize it where appropriate.
10. DATA SECURITY
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
11. INTERNATIONAL DATA TRANSFERS
Because we may work with service providers, fulfillment partners, and other business partners located in different countries, personal information may be processed or stored outside Canada.
As a result, personal information processed outside Canada may be subject to the laws of the jurisdiction in which it is processed or stored.
Where required by applicable law, appropriate measures may be used in connection with international processing or transfers of personal information.
12. CHILDREN'S PRIVACY
Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has improperly provided personal information to us, please contact us so that we can review the matter.
13. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to websites, applications, or services operated by third parties.
We are not responsible for the privacy, security, or content practices of independent third parties.
We encourage you to review the privacy policies of third-party websites or services before providing them with personal information.
14. SHOPIFY
Our online store may be hosted and supported by Shopify.
Shopify may process certain personal information in connection with providing its e-commerce services.
Shopify’s handling of personal information is governed by its own applicable privacy practices and policies.
15. CANADIAN PRIVACY LAWS
We aim to handle personal information in accordance with applicable Canadian privacy requirements, including applicable federal and provincial privacy legislation.
Nothing in this Privacy Policy is intended to limit privacy rights that cannot legally be waived or restricted.
16. CONTACT US
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns regarding your personal information, please contact us at:
Charlotte & Sophie Vancouver
Email: support@charlotteandsophie.com