Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY

At Charlotte & Sophie Vancouver, we are committed to providing our customers with a reliable, transparent, and convenient shipping experience. This Shipping & Delivery Policy explains our processing times, estimated delivery times, tracking process, and other important information regarding your order.

DELIVERY TIME

Orders are typically processed within 1–3 business days before shipment.

Once your order has been processed and shipped, delivery typically takes approximately 5–8 business days within Canada.

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, seasonal demand, severe weather, local delivery conditions, or other circumstances outside our reasonable control.

FREE SHIPPING

We are pleased to offer FREE standard shipping on all orders.

There is no minimum order value required to qualify for free standard shipping.

SHIPPING & FULFILLMENT

Orders may be shipped directly from our fulfillment partners.

Depending on the products included in your order and their fulfillment locations, multiple items from the same order may occasionally be shipped separately.

This allows available products to be dispatched without unnecessarily delaying the rest of your order.

ORDER PROCESSING

After placing your order, you will receive an order confirmation by email.

Orders are typically processed within 1–3 business days.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information when available.

ORDER TRACKING

Shipped orders include tracking information when available.

Once your package has left the applicable fulfillment location, your tracking number will be sent to the email address provided during checkout.

You can use your tracking information to follow the progress of your shipment.

Please note that tracking information may take several business days to update after shipment. A temporary delay in tracking updates does not necessarily mean that your package has not been shipped.

SEPARATE SHIPMENTS

Orders containing multiple products may occasionally arrive in separate packages.

This may occur when products are fulfilled from different locations or become available for shipment at different times.

You will not be charged additional standard shipping fees simply because your order is divided into multiple shipments.

SHIPPING DELAYS

While we aim to have orders delivered within the estimated timeframe, occasional delays may occur.

Possible causes include:

• Carrier delays
• Customs processing
• Severe weather conditions
• Holidays and peak shopping periods
• Seasonal shipping volume
• Local delivery disruptions
• Other circumstances outside our reasonable control

If your shipment appears to be significantly delayed, please contact our customer support team so that we can review the available tracking information and assist you.

INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully review your:

• Full name
• Street address
• Apartment or unit number, where applicable
• City
• Province or territory
• Postal code
• Contact information

If you notice an error after placing your order, please contact us as soon as possible at:

support@charlotteandsophie.com

We will make reasonable efforts to update your information before fulfillment begins.

However, once an order has been processed or shipped, we may no longer be able to modify the shipping address.

LOST OR MISSING PACKAGES

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

• Checking around the delivery location
• Asking household members or neighbours
• Checking with your local carrier or delivery office
• Allowing a short period of time in case the carrier marked the shipment as delivered shortly before completing delivery

If you are still unable to locate your package, please contact us at:

support@charlotteandsophie.com

We will review the available tracking information and assist you with investigating the shipment where appropriate.

DAMAGED ORDERS

If your order arrives damaged, please contact our customer support team as soon as reasonably possible.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the damaged product and packaging where appropriate

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy.

RETURNS

Returns are handled according to our separate Return & Refund Policy.

Please contact our customer support team before returning an item so that we can provide the correct return instructions.

Do not send a return to an address without first receiving return instructions from us.

CUSTOMER SERVICE

If you have questions about your order, tracking information, delivery, or this Shipping & Delivery Policy, please contact us:

Charlotte & Sophie Vancouver
Email: support@charlotteandsophie.com

Our customer support team will make reasonable efforts to assist you as quickly as possible.